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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Hardcover)

by Paul R. Niven (Author) "The purpose of this opening chapter is to provide you with an overview of Performance Measurement and the Balanced Scorecard system..." (more)
Key Phrases: scorecard champion, customer loyalty rating, operationally excellent company, Nova Scotia Power, New York, Harvard Business Review (more...)

 

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