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Product Description
This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.
About the Author
Sven den Boer is a trained Six Sigma Black Belt, extensively trained in ITIL, and has broad experience in improving (IT) processes with the help of Six Sigma within Getronics, thus saving millions of dollars.
This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.
About the Author
Sven den Boer is a trained Six Sigma Black Belt, extensively trained in ITIL, and has broad experience in improving (IT) processes with the help of Six Sigma within Getronics, thus saving millions of dollars.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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process sigma value, potential influence factors, process capability analysis, sigma number, service management processes, knowledge base tool, six sigma, systems management tools, analyze phase, sigma measure, process improvement project, trust index, improve phase, process improvement effort, policy agents, project charter Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Level Management, Service Support, Capacity Management, First Contact Resolution, Problem Management, Application Management, Failure Mode, Total Quality Management, Black Belt, Capability Maturity Model, Service Catalog, Service Center, Service Level Agreements, Availability Management<
process sigma value, potential influence factors, process capability analysis, sigma number, service management processes, knowledge base tool, six sigma, systems management tools, analyze phase, sigma measure, process improvement project, trust index, improve phase, process improvement effort, policy agents, project charter Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Level Management, Service Support, Capacity Management, First Contact Resolution, Problem Management, Application Management, Failure Mode, Total Quality Management, Black Belt, Capability Maturity Model, Service Catalog, Service Center, Service Level Agreements, Availability Management<