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Business Process Management (BPM)
Business Process Benchmarking
Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.
Business Process Management (BPM): The Third Wave
The book is the first authoritative analysis of how third-wave business process management (BPM) changes everything in business and what it portends. While the vision of process management is not new, existing theories and systems have not been able to cope with the reality of business processes --until now. This book describes a radical, simplifying shift in process thinking and technology that utterly transforms today's information systems and reduces the lag between management intent and execution.
Business Process Management (BPM) is a Team Sport: Play it to Win!
It's a book with a compelling message about the resurgence of business process thinking for competitive advantage. In an easy- to-read format, the book outlines why and how thoughtful CEO's and leadership teams can manage enterprise business processes as the means to transform their good companies into great ones.
Workflow Modeling: Tools for Process Improvement and Application Development
"Start with the end--the result--in mind." That is the message driving this visual models approach to improving the work flow process for organizational success. Experts in management and information technology provide use case scenarios for defining system requirements, real-world examples, project checklists, and other aids for sharpening the competitive edge. Sharp is the founder of a consulting firm in West Vancouver, BC, Canada, and past president of the Brith Columbia Data Management Association chapter. McDermott is the president of McDermott Computer Decisions Inc. in Oakland, CA, and has served as director of the Data Management
Business Process Management: Profiting From Process
Learn the concepts and transform your business!
- See why process management is an inevitable trend that won't go away.
- Understand why relationship management needs effective processes to work.
- Define your stakeholders and determine their needs.
- Discover what other organizations have done to manage processes successfully.
- Explore a complete framework for managing business, process, and human change.
- Apply your knowledge to manage process projects effectively and efficiently.
- Learn what to do and what to avoid in every step.
- Develop processes to align technology, organization, and facility transformation.
- Gain cross-organizational acceptance of process and personal change.
Business Process Improvement Workbook: Documentation, Analysis, Design, and Mana
This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.
Business Process Management Systems: Strategy and Implementation
Business Process Management Systems: Strategy and Implementation discusses business management practices and the technology that enables them. It analyzes the history of process management practices and proposes that BPM practices are a synthesis of BPR (radical change) and TQM (continuous change) practices. Both business and IT professionals receive an integrated view of how various management practices merge into BPM.
This volume describes the many technologies that converge to form a Business Process Management System (BPMS), illustrating BPMS standards and service-oriented architecture (SOA).
The Emergence of Grid and Service-Oriented IT: An Industry Vision...
The Emergence of Grid and Service-Oriented IT: An Industry Vision for Business Success
If your company is looking to maintain a highly competitive IT infrastructure, launch new services for your users that require IT or web-based support, or integrate various IT systems, services and applications, then you will benefit from the many experiences and case studies covered in this book. This is a collaborative industry vision giving you the perspective and learning experiences from multiple vendors and end users, along with some of the leading names helping to shape the future of enterprise IT.
Six Sigma for IT Management
This is a unique publication, giving the application of the Six Sigma approach in combination with ITIL best practice. Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. This book demonstrates how IT can be made to work as an enabler to better business processes.
The Power of Process: Unleashing the Source of Competitive Advantage
This gripping, fast-paced book is changing how America does business in the 21st century. This book is an engaging novelette and, at the same time, a thought-provoking business book about how to harness the power of process management to unleash new sources of competitive advantage.
Kiran Garimella separates the hype from the reality of process management, arguing for the new mind-set and corporate culture necessary to sustain a true process-oriented organization. Process management can enable innovation, address compliance, increase controllership, manage risk, improve customer-centricity and ensure agility. Dr. Garimella reinforces his message through fictional situations and engaging dialog. He turns the inevitable alphabet soup of business and technology terms into a gourmet's deli.
Service Oriented Enterprises
Global collaboration and emerging corporate cultures are creating a new type of innovative enterprise: one that is based on services. Service orientation is about culture, a new service focused approach of doing business. Service orientation is also about technology, a standards and effective way of connecting businesses. Each party or participant in service orientation sees themselves as service provider as well as a service consumer, in an increasingly well connected global economy. This book focuses both on the cultural service dimension, as well the emerging architecture of service orientation. Three essential trends in particular are coming together to create a new revolutionary breed of enterprises, the Service Oriented Enterprise.
Unstoppable: Finding Hidden Assets to Renew the Core and Fuel Profitable Growth
Over the next decade, two out of every three companies will face the challenge of their corporate lives: redefining their core business. Buffeted by global competition and facing an uncertain future, more and more executives will realize that they must make fundamental changes in their core even as they continue delivering the goods and services that keep them in business today.
Unstoppable shows these managers how to look deep within their organizations to find undervalued, unrecognized, or underutilized assets that can serve as new platforms for sustainable growth. Drawing on more than thirty interviews with CEOs from companies such as De Beers, American Express, and Samsung, it shows readers how to recognize when the core needs reinvention and how to deploy the "hidden assets" that can be the basis for tomorrow's growth.
Business Process Change
Business Process Change
A Guide for Business Managers and BPM and Six Sigma Professionals
Harmon takes a clear-eyed look at the "movements", the standards, the strategies and the tactics and distills it into a clear picture of how to manage an agile business in the 21st century. As change accelerates and margins fall, this book becomes a must-read for survivors-to-be.
--Dr. Richard Mark Soley, CEO, The Object Management Group (OMG)
Six Sigma plays a role in business process change -- but this role is often not well understood. Contrary to the proclamations of certain pundits, Six Sigma is not the be-all, end-all first and last word in process change. Nor is it an isolated tool used only for solving problems or optimizing performance within existing processes. It's more subtle than either of these extreme views, and it's critically important
Business Process Change, Second Edition
Business Process Change, 2nd Edition provides a comprehensive and balanced discussion of business process change today. It describes the concepts, methodologies, and tools managers need to improve or redesign process and to implement business process management systems in their organizations.
ReviewYou've picked up the right book for just about any goal you have in process management. If you're an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, theres an entire section devoted to managing particular processes. If you're charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.
From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College
Successful Business Intelligence
Praise for Successful Business Intelligence
"If you want to be an analytical competitor, you've got to go well beyond business intelligence technology. Cindi Howson has wrapped up the needed advice on technology, organization, strategy, and even culture in a neat package. It's required reading for quantitatively oriented strategists and the technologists who support them."
--Thomas H. Davenport, President's Distinguished Professor, Babson College and co-author, Competing on Analytics
"When used strategically, business intelligence can help companies transform their organization to be more agile, more competitive, and more profitable. Successful Business Intelligence offers valuable guidance for companies looking to embark upon their first BI project as well as those hoping to maximize their current deployments."
--John Schwarz, CEO, Business Objects
