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Corporate Performance Management (CPM)
Enterprise E-Commerce
This comprehensive guide takes a holistic view of business and technology, enabling CEOs, COOs, CTOs, CIOs and project development teams to move boldly into their e-Commerce initiatives.
The High Performance Enterprise: Reinventing the People Side of Your Business
The Second Edition of The High Performance Enterprise updates the original work with new case studies, examples, and applications from the field on workgroups, workteams, reward systems, reengineering techniques that work, and innovative ideas for service companies. The authors deliver a proven approach for becoming a flexible, competitive company that draws success from its people through a 10-step system. This system, combined with the methods and applications detailed in the book, is a tool managers will use daily.
Maximizing Business Performance through Software Packages: Best Practices for Justification, Selection, and Implementation
At times a daring, maddening, and even frightening process, finding and implementing a suitable software package is never an easy task. The cost of the software package is often a fraction of the overall expense. Unless carefully selected, a major software package implementation can consume a considerable amount of your organization's time and energy. An ill-informed purchase can cost your organization it's customers, dollars, and reputation. This book explores the business challenges involved in justifying, selecting, and implementing software packages. It contains practical advice and insights on how to select "good fitting" software packages, how to justify them in terms of their ability to enable business process change or improvement, and most importantly, how to implement them successfully. The process has become increasingly complex as business functions have become increasingly integrated.
Key Performance Indicators Manual: A Practical Guide for the Best Practice Development, Implementation and Use of KPIs
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by- step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.
Putting the Balanced Scorecard to Work (HBR OnPoint Enhanced Edition) (PDF download)
HBR OnPoint Articles save you time by enhancing an original Harvard Business Review article with an overview that draws out the main points and an annotated bibliography that points you to related resources. This enables you to scan, absorb, and share the management insights with others. In an earlier, groundbreaking article, Balanced Scorecard: Measures That Drive Performance, Reprint #92105, the authors proposed a new measurement system that provided managers with a comprehensive framework to translate a company's strategic objectives into a coherent set of performance measures. Now the authors show how several companies are putting the balanced scorecard to work. Effective measurement, the authors point out, must be an integral part of the management process. Much more than a measurement exercise, the balanced scorecard is a management system that can motivate breakthrough improvements in such critical areas as product, process, customer, and market development.
Activity-Based Cost Management Making It Work: A Manager's Guide to Implementing and Sustaining an Effective ABC System
Activity-based costing is today's superior method for both identifying improvement opportunities and measuring benefits of performance initiatives. Read Gary Cokins' book Activity-Based Cost Management: Making It Work for every answer you need on executing and sustaining an effective ABC management system, explanations on why you should use ABC and explicit, clear-cut descriptions of steps you must take to implement ABC into your company.
Activity-Based Cost Management: An Executive's Guide
Now you can stop allocating resources and begin tracing and assigning them based on the real, measurable cause-and-effect relationships within your organization. Written in language as entertaining as it is accessible, Activity-Based Cost Management: An Executive's Guide gives you the tools you need to construct an efficient ABC/M model and use it to ensure your company's success.
Balanced Scorecard in a Week
This book shows you how to design and implement a simple and practical measurement system that will help you to improve the performance of your organisation. This is based on the concept of the Balanced Scorecard which ensures you focus on the key factors appropriate to your business, not just financial results. The book will show you how to: Decide what are the key drivers for your business Decide meaningful measures using the framework of the Balanced Scorecard Use the measures to improve the performance of your business This book has been fully updated for the 2002 series relaunch.
Performance Management in Healthcare
This book explores the theoretical and philosophical background of performance management, focusing sharply on the practical aspects associated with it. Covering key issues, it also addresses the organizational preconditions for performance management, and offers a step-by-step approach for the realization of performance management in a healthcare organization. The book combines case histories and examples with the crucial theoretical framework.
Continuous Business Process Management With Holosofx BPM Suite and IBM MQSeries Workflow
Continuous Business Process Management is the concept of continuously defining, analyzing, and improving a business process. In this IBM Redbook, we explore the business process development life cycle. We use HOLOSOFX BPM Workbench to model an existing process. We use the model to create, simulate, and analyze the process, and select optimal new process design. We use HOLOSOFX BPM Server to share process model information through the Web and to provide a secure repository for access and version control. We convert a business process model into an MQSeries Workflow model and generate an appropriate code format. This format is imported into MQSeries Workflow where the process metrics will be captured in real time. We use HOLOSOFX BPM Monitor to monitor work-in-process items and perform corrective actions by reassigning, reprioritizing, or suspending them. We use actual process metrics to answer what-if questions and make process improvements.
Economic Value Management: Applications and Techniques
Takes an action-driven approach to assessing, creating, and protecting value. Uniquely couched to restore integrity to the financial understanding of corporate functioning.
Performance Management: Finding the Missing Pieces
Performance Management (PM) is the process of managing an organization’s strategy through a fully integrated system of business improvement methodologies supported by technology. PM encompasses the methodologies, metrics, processes, software tools, and systems that manage the performance of an organization. Written by a leading thinker and pioneer in cost and performance management, Performance Management shows corporations how to implement PM tools--or refine the ones they already have--to make better executive and operational decisions that will achieve greater results.
Kiss the Frog: Integrating and Transforming Your Business with BPI
Enterprise Dashboards: Design and Best Practices for IT
Dashboards are quickly becoming the vehicle of choice for executing several key initiatives being implemented at organizations worldwide. Enterprise Dashboards is a unique, practical guide to creating dashboards that maximize organizational performance using frameworks of Balanced Scorecard, Business Activity Monitoring, and Six Sigma. It includes case studies contributed by DaimlerChrysler, Emergency Medical Associates, and ING Direct and provides usable templates and illustrations that are helpful in real-world dashboard implementations.
Performance Dashboards: Measuring, Monitoring and Managing Your Business
Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.
(Review excerpt from Amazon.com)
Case Studies in Performance Management
This important new book looks at 15 companies across diverse industries including manufacturing, service, public sector, consumer packaged goods, airline and energy/utility fields, which have all successfully applied activity-based costing/performance management (ABC/PM). Changing the companies' names to respect client confidentiality, the book's frontline perspective offers a before-and-after look at the challenges overcome by each organization throughout its adoption of ABC/PM. Each study is preceded and concluded with insightful commentary from an industry and consulting expert, including Gary Cokins, Ashok Vadgama, Alan Stratton, and John Miller.
Strategy, Organizational Effectiveness And Performance Management: From Basics T
Designing effective organizations is a key challenge for companies in today's fast-moving business world. The late 1990s and early 2000s have seen multiple organization management innovations applied successfully such as business process outsourcing, shared services and offshoring. Advanced techniques such as balanced scorecards and integrated planning systems have become effective enablers for strategy execution. This book spans a framework from strategy definition and designing strategy-compliant organizations to monitoring effective implementation and performance management.
Drive Business Performance: Enabling a Culture of Intelligent Execution
Starting with a Foreword by Dr. Robert Kaplan and Dr. David Norton, creators of the revolutionary Balanced Scorecard approach, management gurus and business executives alike laud Drive Business Performance: 'a pragmatic guide for world-class decision making,' 'a ground-breaking book that executives and managers alike should read,' 'provides specific and easy-to-follow guidance to deliver results. A must read for any organization seeking to win.'
