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CDC Software Joins Industry Standards Group for the Enterprise Applications Market
Direct Marketing Hiring Plans Hold Steady
Harte-Hanks to Open New Customer Care and Tech Support Facility in Texarkana
Infiniti Research Launches TechNavio for IT Market Insight
Acxiom Acquires Harbinger Technologies Group
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Mining the Voice of the Customer to Improve Enterprise Performance and the Customer Experience
Taking a proactive approach that goes beyond what is happening in contact centers and other customer-facing departments to why it’s happening can help businesses get ahead of the issues.
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Justifying Marketing System Investments
Marketing Automation: What Do We Do Now?
The Harvard Business Review and BI
How Profitable to Us is Each Customer Today ... and Tomorrow?
Predictability 2.0: Refining Your Householding Algorithm
Take a look at ways to revise your complex matching algorithm.
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