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Channel Resources
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Case Studies / Profiles
Smarter HR
Jim Ericson
HR isn't what it used to be at Burlington Coat Factory
Great {Customer} Expectations
Jim Ericson
Shared information resources and process focus help sales and self-service coexist at Dow Corning.
Thinking Big at Casual Male
Jim Ericson
Dennis Hernreich leads a multichannel strategy at Casual Male Retail Group
The New Online Reality at Fox Sports
Jim Ericson
Fox Sports Interactive Listens to the Sports Fan with Web Analytics
Process U.
Jim Ericson
Widener University adds BPM curriculum to core graduate studies
A Handle On IT at Hallmark
Jim Ericson
Hallmark pits tools, metrics against a growing portfolio of information technology
Productivity Gains at St. Clare's Health System
Stephan Kudyba
The evolution of business (patient treatment) intelligence.
Food for Thought
Jim Ericson
Alabama Farmers Cooperative gets big boost in productivity and inventory management with Web-based reporting tool
Always Ready
Jim Ericson
The U.S. Coast Guard leverages data to optimize limited resources in lifesaving and security missions
Coping with Success
Jim Ericson
The Hillman Group leverages consolidated reporting, geographic analysis to support its hardware manufacturing/distribution leadership
Bedside Matters
Jim Ericson
Trinity Health harnesses technology to improve care and efficiency across 30 hospitals
Analytics and Business Performance
Olzem Kinav, Philip Marquis
Utilizing information and predictive analytics for decision making at Ameriprise Financial Services
The View from the Middle
Jim Ericson
McKesson Pharmaceutical merges business and IT roles, focuses on business process and overall efficiency
Channel Synergy
Jim Ericson
Chrysler Group improves relationships, builds a network effect with dealer scorecards
Message in a Bottle
Jim Ericson
Pepsi distributor Gillette Group gets a granular view of distribution
